About Us
Frank Fletcher Chevrolet is a leader in both internet sales and customer satisfaction. We have developed a sales process to make sure the priority is where it should be: the customer. We call it no-hassle, integrity based selling.
This summarizes the promises we make to each and every internet customer, and the reasons why we stand apart from the crowd!!
We Will Reply Promptly!
First and foremost, reply time is the key. I've found that, in this area, our customers are lucky if they're even replied to, much less in any sort of timely manner. So, when a customer sends a request to Frank Fletcher Chevrolet, we want to be head and shoulders above the rest.
Our customers tell us that using our website is the easiest way that they've ever bought a car.
One Low Price!
We always quote the absolute lowest price possible. There is no hassle involved with negotiating. You will receive your best value upfront!
We don't play games! We will not quote prices which include rebates or incentives that nobody qulaifies for. You can be sure that, unlike some dealers, the price we quote is honest, upfront, and the real price.
Additionally, the price is all inclusive. Besides the standard TT&L, there are no hidden fees. What you see is what you get!
We will supply all the information you need!!
Second, when a customer asks for something, we give it to them! It amazes us that some dealerships are still in the practice of gathering as much information as possible, yet giving nothing in return.
Customers are our mother, wife, husband and children (or at least people a lot like them). We wouldn't dream of treating our family this way! And why would it be any different in the showroom?
If you have questions on a trade we will refer you to the best resources availale, not only to help you make a determination of what is fair, but to also keep us honest. Honesty is centrally linked to our process!
Integrity
Integrity is the core belief of our internet department. Integrity means we are our word. If we can not be honest and upfront throughout the process we are not fulfilling our promise of a no-hassle sales experience. We must present facts that are verifiable elsewhere, and present a value. If there is a downside we tell the customer that too.
Its All For You!
We have created this internet sales experience for you, the customer. We will always strive to provide you the best experience possible, and always abide by the principles above.
Let us have the opportunity to earn your business, the integrity-based way!
